Why radical transparency?

1: At PCI, transparency is the default setting.  

We share the prior day’s revenue, contract signings, project starts, and Net Promoter Score (NPS) every day at our daily, all-operations huddle and on our Intranet.  

Everyone in the company has access.  

We share our Year-to-Date Income Statement at our Quarterly Business Meeting which includes all of our associates.  

Each quarter we also present our 10-year vision, 3-year picture, 1-year plan, and our “rocks” or big objectives for the upcoming 3-month period.  Everyone knows how we are doing against our goals.

We publish the minutes of our weekly leadership team meetings on our Intranet.

2: This radical transparency was inspired by Google where the assumption is all information is available to all associates unless there is a business reason otherwise.  

At many organizations, it’s the reverse: Information is kept confidential unless there is a specific reason to share it.  

3: Why share so much information?  

The short answer?  We believe the more our associates know, the better the decisions they will make.  

More next week!

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Reflection:  What information do we share or not share at my organization?  What would be the benefits of sharing more information?

Action:  Discuss with my team or with a colleague.

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