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September 2021

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Restaurateur Danny Meyer opened Union Square Cafe in New York City when he was just 27 years old.  It was his first restaurant.  He had invested all of his savings and had raised money from friends and family to make his dream a reality.

Naturally, he was sensitive to restaurant reviews.

“I still remember a review in a column called ‘The Restaurant Rotator,’ he recalls in his book Setting the Table.  … continue reading

1: “Location, location, location.”  

That was the advice then aspiring restaurateur Danny Meyer was given when selecting a space for his restaurant in New York City.  “This is the idea that you somehow need an upscale address to be considered a great restaurant,” Danny writes in Setting the Table: The Transforming Power of Hospitality in Business.  “Back then, an excellent restaurant was too often confused with an expensive restaurant.”… continue reading

1: “When I first walk into any restaurant or any business,” acclaimed restauranteur Danny Meyer writes in his terrific book Setting the Table, “I can immediately guess what type of experience I’m in for by sensing whether the staff members appear to be focused on their work, supportive of one another, and enjoying one another’s company.  If they are out to help one another succeed, I know I stand … continue reading

1: Getting better at getting better is what RiseWithDrew is all about.

Monday through Thursday we explore ideas from authors, thought leaders, and exemplary organizations.  On Friday, I share something we are doing at PCI in our quest to earn a spot of Fortune magazine’s 100 Best Companies to Work For.


Last Friday, we looked at a recent panel discussion on Zoom with four of our Black leaders.  At PCI, … continue reading

1: The year was 1934.  One of the largest and most successful attempts at wide-scale habit change was about to begin.

Bill Wilson, a thirty-nine year old alcoholic, sat in a dreary basement on the Lower East Side of New York City.  He was drinking three bottles of booze a day.  His marriage was falling apart.  His career was at a dead end, Charles Duhigg writes in The Power of Habitcontinue reading

1: Mandy walked into the counselling center at Mississippi State University.  She was 24 years old.  For as long as she could remember, she had bitten her nails.  

“Lots of people bite their nails,” Charles Duhigg writes in The Power of Habit.  “For chronic nail biters, however, it’s a problem of a different scale.  Mandy would often bite until her nails pulled away from the skin underneath.  Her fingertips … continue reading

1: In the year 2002, researchers at New Mexico State University set out to figure out why people exercise consistently.  

They studied 266 people who worked out at least three times a week.  Most started running or lifting weights “almost on a whim, or because they had free time or wanted to deal with unexpected stress in their lives,” writes Charles Duhigg in The Power of Habit.

So, why … continue reading