1: According to legend, a Nordstrom salesperson gladly gave a customer a refund on a set of automobile tires, even though Nordstrom has never sold…
1: Let’s travel back in time to the 1950s. Imagine being in the middle of the hustle-and-bustle of the New York City wholesale shoe market. A shoe…
1: The woman who appeared in the Nordstrom shoe department had an unusual request. Would they sell her one shoe? She was on crutches because…
1: Among the paperwork new Nordstrom associates receive on their first day of work is a single notecard entitled “Employee Handbook.” “Our One Rule: Use…
1: “We can hire nice people and teach them to sell, but we can’t hire salespeople and teach them to be nice. We believe in ‘hire…
1: Imagine standing at a customer service counter. We have expectations. A good product. A fair price. If there’s an issue, it will be taken care of quickly. “Simple…