1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday we explore ideas from authors, thought leaders, and exemplary organizations. On Friday, I share something we are doing at PCI in our quest to earn a spot of Fortune magazine’s 100 Best Companies to Work For.
This week we’ve been exploring how focusing on hospitality drives business success, as outlined in Danny Meyer‘s terrific book … continue reading
1: This week we’ve been exploring acclaimed restaurateur Danny Meyer‘s near obsession with hospitality. He also is an entrepreneur “addicted to volume,” he writes in his excellent book Setting the Table: The Transforming Power of Hospitality in Business. Â
These opposing desires create healthy tension and serve as a wonderful example of the power of a “both / and” as opposed to an “either / or” philosophy on business … continue reading
1: “From the moment I first went into business, I was far more focused on excellence and hospitality than on profitability,” writes acclaimed restaurateur Danny Meyer in Setting the Table: The Transforming Power of Hospitality in Business.
Danny and his team have created some of New York’s most beloved restaurants, cafes, and bars (currently 18 venues) in the toughest, most competitive restaurant market in the world. He is … continue reading
That is one of the most important and powerful questions we can ask in business.
1: Mary Kay Ash, founder of Mary Kay Cosmetics, would teach sales people to understand “everyone goes through life with an invisible sign hanging around his or her neck reading, ‘make me feel important,'” Danny Meyer writes in Setting the Table: The Transforming Power of Hospitality in Business.
“The most successful people in … continue reading
1: World renowned restaurateur Danny Meyer had just opened up his new restaurant Blue Smoke in New York City. As he was walking around, he noticed something. A couple in the back was “gazing out at the trees in the courtyard,” he recalls in his terrific book Setting the Table: The Transforming Power of Hospitality in Business.
“I could sense that they were debating whether they liked their ribs, … continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday we explore ideas from authors, thought leaders, and exemplary organizations. On Friday, I share something we are doing at PCI in our quest to earn a spot of Fortune magazine’s 100 Best Companies to Work For.
This week we’ve been exploring the idea of “keystone habits.” How changing one key habit can set off a cascade … continue reading
1: “Conventional wisdom held that the best way for people to lose weight was to radically alter their lives,” Charles Duhigg writes in The Power of Habit.
“Doctors would give obese patients strict diets and tell them to join a gym, attend regular counseling sessions—sometimes as often as every day—and shift their daily routines by walking up stairs, for instance, instead of taking the elevator,” notes Charles. “Only by … continue reading
1: “You can’t order people to change. That’s not how the brain works,” Paul O’Neill reflected.
As the new CEO, his goal was audacious: to transform Alcoa, the Aluminum Corporation of America, a Fortune 500 company that has existed for more than 100 years.
His predecessor had tried to mandate improvements. That didn’t go so well. Fifteen thousand associates had gone on strike, bringing dummies to company parking lots, dressing … continue reading
1: The telephone rang in the middle of the night.  Paul O’Neill awoke in an instant. He was the new CEO of Alcoa, the largest…
A plant manager in Arizona was calling.
“A young man who had joined the company a few weeks earlier, eager for the job because it offered health care for his pregnant wife—had tried a repair,” Charles Duhigg writes in The Power of Habit. “He … continue reading
1: A group of Wall Street investors and stock analysts gathered in the ballroom of a swanky New York City hotel. “They were there to meet the new CEO of the Aluminum Company of America—or Alcoa, as it was known—a corporation that, for nearly a century, had manufactured everything from the foil that wraps Hershey’s Kisses and the metal in Coca-Cola cans to the bolts that hold satellites together,” writes … continue reading
