1: Things aren’t going well between Oba and Mari.

They’re about to have a crucial conversation, one where the stakes are high, opinions differ, and emotions run strong.

Oba: “Mari, I was wondering if we could talk about what happened on Friday night—you know, when you got home late from work and went straight to our room?”

Mari: “Oh, you mean Friday night when you were sitting on the couch … continue reading

1: “How can I respect someone who behaves in ways I deplore?” Joseph Grenny, Kerry Patterson, and their co-authors ask in their classic book Crucial Conversations: Tools for Talking When Stakes are High.

“What do you do if you’re upset because another person has let you down?” they ask.

What if this behavior has happened repeatedly?

“How can you respect a person who is so poorly motivated … continue reading

1: The year was 1993.  GE CEO Jack Welch was in Japan when he heard a story about the country’s railway system.

After World War II, Japan’s economy had been decimated.

“A large portion of the country’s population lived in or between the cities of Tokyo and Osaka, which were separated by just 320 miles of train track,” Charles Duhigg writes in Smarter Faster Better: The Transformative Power of Real … continue reading

1: You’re angry. Lately, it feels like Phil keeps leaving the toughest or most unpleasant tasks for you to handle.

How do you respond?

You vent to your friends about always being the one who has to clean up the messes.

But what is it that you don’t mention?

“That you smile broadly when your boss compliments you for your willingness to take on challenging jobs,” Joseph Grenny and his … continue reading

1: Say you’re faced with a difficult challenge.

Or a big opportunity.

What if you approached it like a game?

This is the main idea behind Jane McGonigal’s SuperBetter framework, described in her book. It uses allies, quests, power-ups, bad guys, and epic wins to help you become more resilient and make real progress.

Yesterday, we looked at how radio producer Alex Goldman used SuperBetter to recover after … continue reading

1: On July 2nd, 1776, the Second Continental Congress voted to declare independence from Britain.

The following day, July 3rd, final revisions to Thomas Jefferson’s draft of The Declaration of Independence were agreed to.

Which brings the story to the 4th of July, 1776.

“In later years the excessive summer heat of Philadelphia would frequently figure in accounts of Thursday, July 4, 1776,” David McCullough writes in his … continue reading

1: On July 2nd, 1776, the Second Continental Congress voted unanimously to declare independence from Britain.

“That these United Colonies are, and of a right ought to be, free and independent states, that they are absolved from all allegiance to the British Crown, and that all political connection between them and the state of Great Britain is, and ought to be, totally dissolved,” so read the motion.

But “there was … continue reading

1: “Monday, July 1st, 1776, began hot and steamy in Philadelphia, and before the morning was ended a full-scale summer storm would break,” David McCullough writes in his book John Adams.

John Adams, then one of Massachusetts’s delegates to the Second Continental Congress, was up before sunrise.

Early that morning, he wrote a long letter to Archibald Bulloch, the new president of Georgia: “This morning is assigned … continue reading

1: “Julia Rozovsky was twenty-five years old and uncertain what to do with her life when she decided it was time for a change,” Charles Duhigg writes in Smarter Faster Better: The Transformative Power of Real Productivity.

After graduating from Tufts, Julia worked for a consulting firm, but she didn’t find it satisfying. She then worked as a researcher for two professors at Harvard, which Julia enjoyed, but wasn’t … continue reading

1: Then Intel CEO Andy Grove was sitting in a conference room with other members of the Intel team.

The topic? “Evaluations of a certain highly touted new software from a company whose other products we already use,” Andy writes in his legendary business book, Only the Paranoid Survive: How to Exploit the Crisis Points That Challenge Every Company.

Intel’s head of Information Technology shared the challenges her team … continue reading