“We do not learn from experience… we learn from reflecting on experience.” -John Dewey

1: As leaders, one of our most important roles is to help our team members learn from their experiences.

How do we do that?  

We ask questions.

“There are two questions that we should ask of a salesperson at the end of a call or at the end of the day,” writes Brian Tracy in his … continue reading

1: The date was April 1, 1993. Lou Gerstner had just been named CEO of IBM. For decades, IBM had been one of the world’s most admired corporations.

Now, it was on the verge of bankruptcy.

Lou had started his career as a management consultant at McKinsey & Company, one of the world’s largest and most respected consultancies. Soon after taking his new role, he asked his friends at … continue reading