1: “How can I respect someone who behaves in ways I deplore?” Joseph Grenny, Kerry Patterson, and their co-authors ask in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“What do you do if you’re upset because another person has let you down?” they ask.
What if this behavior has happened repeatedly?
“How can you respect a person who is so poorly motivated … continue reading
1: “Respect is like air. As long as it’s present, nobody thinks about it.
“But if you take it away, it’s all that people can think about,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“The instant people perceive disrespect in a conversation,” the authors observe, “the interaction is no longer about the original … continue reading
1: Imagine having a boss who regularly fails to keep commitments.
“How could you tell the boss you don’t trust him?” Joseph Grenny, Kerry Patterson, and their co-authors ask in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“Surely there’s no way to say this without him becoming defensive, right?”
Maybe. Maybe not.
The solution is to find what the authors call a … continue reading
1: It’s Friday night.
Mari works as a project manager for a global supply chain company. Oba is a chef.
It’s been a tough year for the couple.
“A recession triggered a restructuring in Mari’s company, and she was asked to take on additional responsibilities while downsizing her team,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes … continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.
At the end of each week, I’ve been sharing an idea from Tynan‘s book Superhuman by Habit about how to install specific, positive habits into your life.
So far, we’ve covered:
1: A 5,000 percent return.
“A few years back, we did a survey of some of our top clients to see what type of return on investment (ROI) they were getting from working with us,” Erik Peterson and Tim Riesterer write in their excellent book Conversations That Win the Complex Sale.
The results were impressive.
“The ROI was 5,000 percent,” the authors report. “That’s not a typo.”
Super exciting. … continue reading
1: “Think about a typical medical-surgical nursing unit,” the Omnicell sales professional says to his prospective client, a major hospital system, Erik Peterson and Tim Riesterer write in their terrific book Conversations That Win the Complex Sale.
Omnicell helps health-care facilities manage and distribute medications and supplies more efficiently.
“Pretend for the time being that you’re in California and that your nurses only have five patients to care for,” … continue reading
1: Guess what percentage of information people could remember 72 hours after hearing a verbal message.
10 percent.
Ouch.
Guess what percentage they could recall if you added a picture?
65 percent.
Wowza.
Another study showed that people could remember 2,500 pictures with more than 90 percent accuracy several days after seeing them.
Guess how long they were shown each picture.
Just 10 seconds.
“That’s incredible,” Erik Peterson and Tim … continue reading
1: The retired chief of staff at Cedars-Sinai Hospital in Los Angeles was on a cruise in the South Seas.
“He noticed something surprising during the trip,” Erik Peterson and Tim Riesterer write in their terrific book Conversations That Win the Complex Sale.
Every time passengers left the boat to visit a port, the crew made sure everyone washed their hands with antibacterial soap before coming back on board.… continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.
At the end of each week, I’ve been sharing an idea from Tynan’s book Superhuman by Habit about how to install specific, positive habits into your life.
So far, we’ve covered:
