1: In 2014, Veronica Block called Comcast.   She wanted to cancel her internet service. 

“She was immediately transferred to a ‘customer retention’ representative who argued with her for ten minutes about why she wanted to cut off the service,” Fred Kofman writes in The Meaning Revolution: The Power of Transcendent Leadership.

“Every time Veronica asked the representative to simply terminate the service, the rep argued with her,” Fred notes.  … continue reading

1: It was a brutally hot day in Las Vegas.

The conference room where the meeting was being held was freezing, however.

“The participants of my ‘Conscious Business’ workshop pulled their jackets tight and grimaced. They weren’t just cold; they were pissed off,” Fred Kofman writes in The Meaning Revolution: The Power of Transcendent Leadership.

“They looked at me icily,” Fred remembers.  “I’ve been in situations like this many … continue reading