1: Ever said, “It’s just quicker if I do it myself?”

Probably.

Yesterday, we looked at the powerful results of “the ownership program” at the New York City restaurant Eleven Madison Park where junior team members were given ownership of different types of beverages, including coffee, cocktails, and tea.

“I’m not going to lie,” General Manager Will Guidara acknowledges in his book Unreasonable Hospitality, “it’s much easier to … continue reading

1: As leaders, when we are short-staffed, it is difficult to resist the temptation to hire the first person who walks through the door.

“I know what it’s like to think, We need someone so desperately—how bad could this person be?” Will Guidara writes in his wonderful book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.

“I’ve also (unfortunately),” he recalls, “been in a position … continue reading