1: Imagine being faced with a crucial conversation.

The stakes are high, opinions vary, and emotions run strong.

Still, instead of engaging in productive dialogue, you shut down or lash out.

“Rather than engaging in productive dialogue, you either shut down or push back,” Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory write in their classic book Crucial Conversations: Tools for Talking When … continue reading