Our theme for 2020 at PCI is Trust: the one thing that changes everything.  Today, we’re going to look at an additional strategy to build trust: be vulnerable.

What?!?

What does vulnerability have to do with trust?

Everything.

So says Patrick Lencioni, author of The Five Dysfunctions of a Team.

Trust is the foundational element of Patrick’s model.  His first dysfunction is an “absence of trust” amongst team members, which … continue reading