1: It was the 1990s. DBS Group CEO Piyush Gupta was working at Citibank and was halfway through a three-year assignment within the bank.
One afternoon, he sat down with his executive coach, who asked him to identify the A, B, and C players on the team he was leading.
Piyush had some A players. But many of those on his team were B and C players.
“The coach bluntly … continue reading
1: The year was 2009. Piyush Gupta had just been named CEO of DBS Group.
Piyush had a bold vision for DBS: To be the best bank in Asia.
The only problem? DBS was considered “the worst bank in Singapore in terms of customer service quality,” Carolyn Dewar, Scott Keller, and Vik Malhotra write in CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the … continue reading
