“Why do customers leave?” is part of the research conducted by the American Society for Quality.

9 percent choose to go with a competitor.  

10 percent leave for logistical reasons (move, death, etc.).  

Another 14 percent depart because of product or service dissatisfaction.

What is by far the biggest reason that clients leave us, scoring 67 percent?

An attitude of indifference on the part of a company employee or … continue reading