1: Why do some teams succeed and others fail?

The People Analytics team at Google had spent two years attempting to answer this question.

The initiative was code-named “Project Aristotle.”  The team gathered survey data, conducted hundreds of interviews, analyzed a mountain of data and statistics, ran regression models, and built software programs.

There were no clear patterns or trends on what makes teams perform at the highest … continue reading

1: Gramercy Tavern. New York City.

The lunch crowd has lined up on the sidewalk, waiting to get in.

“Whitney Macdonald was minutes away from a moment she had long anticipated,” Daniel Coyle writes in his book The Culture Code.

“It would be first-ever shift as a front waiter. and she was excited and a bit nervous.” 

Gramercy Tavern is a legendary New York restaurant “whose staff ranks as … continue reading