1: New York City.  September 30, 1993.  It was a brisk autumn morning.  The time was 8:30 AM.

“Two masked bank robbers trigger an alarm as they storm into the Chase Manhattan Bank at Seventh Avenue and Carroll Street in Brooklyn,” Chris Voss writes in Never Split the Difference: Negotiating As If Your Life Depended On It.

Three bank employees are inside: two female tellers and a male security guard.  “The robbers crack … continue reading