1: The year was 2012.  DBS, a large Asian bank headquartered in Singapore, had a problem.  Card skimmers had hacked into their ATMs.  Money was being stolen. 

CEO Piyush Gupta moved quickly to identify how the breach had happened.  

“The problem was traced to a decision made by a junior operations colleague,” Carolyn Dewar, Scott Keller, and Vikram Malhotra write in CEO Excellence: The Six Mindsets That … continue reading