1: Chris Voss and the FBI Crisis Negotiation Unit were stuck.  

They were five hours into a negotiation with bank robbers who had taken three hostages at a Chase Bank in Brooklyn.  

The year was 1993.  The problem?  They were limited by the negotiating approach that hostage negotiators were using at the time, Chris writes in Never Split the Difference: Negotiating As If Your Life Depended On It.  

“We … continue reading