1: “When initiating change,” Will Guidara writes in his inspiring book, Unreasonable Hospitality, “I look for the best lever, whatever will allow me to transmit the most force with the least amount of energy.”

In 2006, Will became General Manager of the New York City restaurant Eleven Madison Park, or EMP. He inherited a culture with two warring factions, “the fine-dining squad” and the “old guard.”

“The servers … continue reading