1: The year was 2009.  Piyush Gupta had just been named CEO of DBS Group.

Piyush had a bold vision for DBS: To be the best bank in Asia.

The only problem?  DBS was considered “the worst bank in Singapore in terms of customer service quality,”  Carolyn Dewar, Scott Keller, and Vik Malhotra write in CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the … continue reading