That is an understandable question, writes FBI hostage negotiator Chris Voss in Never Split the Difference: Negotiating As If Your Life Depended On It. The…

1: The CEO had a problem. “Marshall, I’ve got this guy running a big division who delivers his numbers and more every quarter,” said the…

Empathy is a magic ingredient.  Add it, and everyone and everything improves.   The research shows patients are more like to follow their doctor’s recommendations if…