1: “I took a call recently from a Cornell hotel-school grad looking for career advice,” Will Guidara writes in his powerful book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.
For thirteen years, Will served as General Manager of Eleven Madison Park restaurant in New York City, during which it was named the No. 1 restaurant in the world.
“The first thing he said … continue reading
1: A couple was celebrating their anniversary at one of the legendary restaurateur Danny Meyer’s restaurants in New York City.
“Midway through their meal, they remember they’ve left a bottle of champagne in the freezer,” Will Guidara writes in his terrific book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.
“They call the sommelier over to ask if it’s likely to explode before they get … continue reading
Imagine we are in a movie theater. The people in the row behind us are talking to each other. Or, perhaps the person next to us is sending and reading texts distracting us from being able to focus on the big screen.
What are our options? We can attempt to ignore what is happening or say something. Then what? Perhaps the other person stops. Or, maybe an argument ensues, ruining … continue reading
1: Life is about relationships.
We spend our personal and professional lives gathering with others. “And we spend much of that time in uninspiring, underwhelming moments that fail to capture us, change us in any way, or connect us to one another,” Priya Parker writes in The Art of Gathering: How We Meet and Why It Matters.
“Gathering—the conscious bringing together of people for a reason—shapes the … continue reading
1: Imagine dining at an expensive restaurant.
“Everything is delivered perfectly, cleared perfectly, decanted perfectly,” writes Danny Meyer in Setting the Table: The Transforming Power of Hospitality in Business.
Yet, something is missing.
“It’s not fun. It’s not sincere. There’s no soul. It’s a perfectly executed but imperfect experience,” he writes.
“It’s remarkable to me how many businesses shine brightly when it comes to acing the tasks but emanate … continue reading
