1: It was the summer of 2012, and electronics retailer Best Buy was on the brink.  

That year, the company would lose $1.7 billion.  

Ouch

New CEO Hubert Joly was swimming with crocodiles: “Amazon and various technology companies were vertically integrating, service quality in stores had plummeted, trust in leadership was low, and the share price was dropping rapidly,” Carolyn Dewar, Scott Keller, and Vik Malhotra write in … continue reading