Yesterday we looked at the benefits of having better conversations.  

Sounds great.  But how do we do that?  How can we flip a negative conversation into a Conversation Worth Having?

The Appreciative Inquiry model provides us with a simple but powerful model: focus on adding value (appreciative) and asking questions (inquiry). 

Does this mean we can’t deliver critical feedback? Of course not.  If we aren’t meeting our numbers,  we need to … continue reading