This week we are exploring “the system behind the smiles”: three key “people processes” Ritz-Carlton uses to create world-class guest experiences.  These best practices were shared by Ritz-Carlton as part of a six-hour virtual training I had the privilege of attending earlier this year. 

1: Happy clients are the foundation of all successful companies.  Happy clients buy more and tell their friends.  

Happy clients = Happy company.

But Ritz-Carlton understands memorable … continue reading