1:  The year was 2019.  Johan Thijs, CEO of Belgian-based bank-insurance group KBC, had appeared in the Top 10 of the Harvard Business Review’s Top 100 CEOs in the world list for three years straight.

“If ever there was an ‘if it’s not broke, don’t fix it’ scenario,” Carolyn Dewar, Scott Keller, and Vikram Malhotra write in CEO Excellence, Johan was it.

KBC consistently posted … continue reading