1: In the year 2000, Blockbuster was sitting pretty.

The company was “the undisputed leader in movie rentals,” Geoff Woods writes in The AI-Driven Leader. “Millions of customers flocked to their local stores every weekend, driving annual revenues to a staggering $8.7 billion, with $1.4 billion in profits.”

Then, a startup called Netflix pioneered a new concept: DVD rentals by mail, with no late fees.

“The idea quickly caught … continue reading