1: “Top-down innovation gets a bad rap,” Panera founder Ron Shaich writes in his terrific book Know What Matters: Lessons from a Lifetime of Transformations.

“The popular business press abounds with criticism of initiatives that come tumbling down from the peak of the org chart,” Ron observes.

“And yet, take a closer look at most companies, and you’ll find that organizations are still doing it that way.”

Why is … continue reading