1: “We’ve got your son, Voss. Give us one million dollars or he dies,” Chris Voss writes in Never Split the Difference: Negotiating As If Your Life Depended On It.

Chris was the FBI’s lead international kidnapping negotiator.

He paused and tried to catch his breath.

“I was intimidated,” he recalls. “I’d been in these types of situations before. Tons of them. Money for lives. But not like this. … continue reading