1: Imagine it’s Thanksgiving. Sitting in the living room is a grandfather who’s grumbling.  

“He is cranky but the underlying emotion is a sad sense of loneliness from his family never seeing him,” Chris Voss writes in Never Split the Difference: Negotiating As If Your Life Depended On It.

He’s grumpy because he feels like he never sees the family. And he feels lonely. So he’s expressing his feelings … continue reading