1: It’s not whom we think, Chris Voss writes his terrific book Never Split the Difference: Negotiating As If Your Life Depended On It.

His answer?  Oprah Winfrey.

“Her daily television show was a case study of a master practitioner at work,” he writes.

“On a stage face-to-face with someone she has never met, in front of a crowded studio of hundreds, with millions more watching from home, … continue reading