1: Chris Voss has recently joined the FBI’s New York office, he writes in his book Never Split the Difference: Negotiating as if Your Life Depended On It.

“I want to be a hostage negotiator,” Chris told Amy Bonderow, who ran the FBI’s Crisis Negotiation Team in New York.

“Everyone does—got any training?” she asked. 

“No,” Chris said. 

“Any credentials?” 

“Nope,” he answered. 

“Any experience?” she asked. 

“No,” … continue reading