1: The best CEOs understand that they must have a “hands-on” connection with each individual on their leadership team, McKinsey consultants Carolyn Dewar, Scott Keller, and Vikram Malhotra write in CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest.
“You invest time and energy with each, recognizing they’re all individuals,” comments Michael Fisher, CEO of the nonprofit Cincinnati Children’s Hospital Medical Center. … continue reading
1: It was the 1990s. DBS Group CEO Piyush Gupta was working at Citibank and was halfway through a three-year assignment within the bank.
One afternoon, he sat down with his executive coach, who asked him to identify the A, B, and C players on the team he was leading.
Piyush had some A players. But many of those on his team were B and C players.
“The coach bluntly … continue reading
1: Selecting the right people and putting them in the right roles is just the beginning of the CEO’s role in managing talent.
The best CEOs, write McKinsey consultants Carolyn Dewar, Scott Keller, and Vikram Malhotra in their book CEO Excellence, make a considerable investment of time and energy “into coaching, retaining talent, managing performance, and planning for succession for the most valuable roles.”
These leaders become … continue reading
1: McKinsey consultants asked a CEO how much time he spent managing other people’s egos.
Probably 20 to 30 percent of the time, he answered.
Then, they asked him what percent of time people spent managing his ego.
Silence.
“Beyond the anecdote,” Carolyn Dewar, Scott Keller, and Vikram Malhotra write in CEO Excellence, “the research is clear: When CEOs are asked if they act as a … continue reading
1: The year was 2012. DBS, a large Asian bank headquartered in Singapore, had a problem. Card skimmers had hacked into their ATMs. Money was being stolen.
CEO Piyush Gupta moved quickly to identify how the breach had happened.
“The problem was traced to a decision made by a junior operations colleague,” Carolyn Dewar, Scott Keller, and Vikram Malhotra write in CEO Excellence: The Six Mindsets That … continue reading
1: The year was 2009. Piyush Gupta had just been named CEO of DBS Group.
Piyush had a bold vision for DBS: To be the best bank in Asia.
The only problem? DBS was considered “the worst bank in Singapore in terms of customer service quality,” Carolyn Dewar, Scott Keller, and Vik Malhotra write in CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the … continue reading
