This year as an organization, we have been ferreting out and eliminating practices and behaviors based on negative assumptions or which create first-and second-class citizens.

Yesterday, we examined PCI’s new two-sentence handbook: We trust you to do the right thing for yourself, PCI, and our clients.  Now do it.

Today we look at our new “problem-solving” framework which replaces our prior disciplinary policies.

Which starts with high expectations.  As leaders, it is … continue reading