That is an understandable question, writes FBI hostage negotiator Chris Voss in Never Split the Difference: Negotiating As If Your Life Depended On It.

The answer? Everything.  

Because “life is negotiation,” he writes. “The majority of the interactions we have at work and at home are negotiations that boil down to the expression of a simple, animalistic urge: I want.

“I want to free the hostages,” may be relevant only … continue reading