1: “Inside the cockpit, alarms were blaring,” Charles Duhigg writes in Smarter Faster Better.

Qantas Captain Richard Champion de Crespigny looked at the display.

Twenty-one of the plane’s twenty-two major systems were damaged or completely disabled.

“Engine two was on fire. Engine three was damaged. There was no data at all for engines one and four,” Charles describes.

“The fuel pumps were failing. The hydraulics, pneumatics, and electrical systems … continue reading

1: It was a bright, sunny November morning in 2010.

“Qantas Airways Flight 32 took off from Singapore en route to Sydney,” Fred Kofman writes in his book The Meaning Revolution: The Power of Transcendent Leadership.

As pilot Richard de Crespigny flew the plane to eight thousand feet, he heard a loud boom. Then, a crashing sound.

“One of the engines had caught fire,” Fred writes. “The ensuing … continue reading