1: We have a tall task.  

Our goal is to persuade our audience to change behaviors and set out on a new course.

We begin by getting their attention. To do so, we go negative.

“Negative stories, questions, or challenges wake us up. They activate the reptilian brain, suggesting fight or flight,” writes Stephen Denning in The Secret Language of Leadership: How Leaders Inspire Action Through Narrative. 

What … continue reading

1: Define problem Analyze problem Recommend solution.

This sequence is the “normal” or “rational” way of communicating, Stephen Denning writes The Secret Language of Leadership. “It’s an appeal to reason—a model that has been the hallowed Western intellectual tradition ever since the ancient Greeks. . . And it works well enough when your aim is merely to pass on information to people who want to hear it.”

But what if … continue reading