1: Diane Button had been living in Nashville for only a year when she was diagnosed with breast cancer.

“Whether it was divine providence or sheer luck, during a time when our family truly needed help,” Diane writes in her book What Matters Most: Lessons the Dying Teach Us About Living, “people showed up from almost everywhere.”

One afternoon, while recovering from surgery and starting chemotherapy, Diane heard … continue reading

1: “I took a call recently from a Cornell hotel-school grad looking for career advice,”  Will Guidara writes in his powerful book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.

For thirteen years, Will served as General Manager of Eleven Madison Park restaurant in New York City, during which it was named the No. 1 restaurant in the world.

“The first thing he said … continue reading

1: “Location, location, location.”  

That was the advice then aspiring restaurateur Danny Meyer was given when selecting a space for his restaurant in New York City.  “This is the idea that you somehow need an upscale address to be considered a great restaurant,” Danny writes in Setting the Table: The Transforming Power of Hospitality in Business.  “Back then, an excellent restaurant was too often confused with an expensive restaurant.”… continue reading