1: “Opening this new restaurant might be the worst mistake I’ve ever made,” Danny Meyer confessed to Stanley Marcus, the legendary long-time leader of Neiman Marcus, the high-end retailer known for extraordinary service.

The year was 1994. Danny was in Dallas on a book tour. At dinner, he had been seated next to Stanley. Today, Danny owns 18 uber-successful restaurants in New York. But at that moment, he was … continue reading