1: “Human communication has its own set of very unusual and counterintuitive rules.” Malcolm Gladwell tells us.
Exhibit one: If we want to inspire people into action, providing detailed scenarios doesn’t work.
Why? “Even if believable when disseminated, such scenarios quickly become discredited as the future unfolds in unexpected ways,” Stephen Denning writes in The Leader’s Guide to Storytelling: Mastering the Art and Discipline of Business Narrative.