1: “Inside the cockpit, alarms were blaring,” Charles Duhigg writes in Smarter Faster Better.

Qantas Captain Richard Champion de Crespigny looked at the display.

Twenty-one of the plane’s twenty-two major systems were damaged or completely disabled.

“Engine two was on fire. Engine three was damaged. There was no data at all for engines one and four,” Charles describes.

“The fuel pumps were failing. The hydraulics, pneumatics, and electrical systems … continue reading