1: Ted was a “smart, personable, hard-working, deliver-the-numbers-and-live-the-values type, cherished by his bosses, admired by his colleagues, and loved by his direct reports,” Marshall Goldsmith writes in What Got You Here Won’t Get You There.

There was, however, “one recurring flaw in this otherwise perfect picture: Ted was disastrous on follow-up with clients and colleagues,” Marshall writes.

Ted would only pay attention to people when he needed something from … continue reading