1: It was the 1990s. DBS Group CEO Piyush Gupta was working at Citibank and was halfway through a three-year assignment within the bank.
One afternoon, he sat down with his executive coach, who asked him to identify the A, B, and C players on the team he was leading.
Piyush had some A players. But many of those on his team were B and C players.
“The coach bluntly … continue reading
1: The year was 2009. Piyush Gupta had just been named CEO of DBS Group.
Piyush had a bold vision for DBS: To be the best bank in Asia.
The only problem? DBS was considered “the worst bank in Singapore in terms of customer service quality,” Carolyn Dewar, Scott Keller, and Vik Malhotra write in CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the … continue reading
1: The Nobel Prize-winning psychologist Daniel Kahneman did an experiment
“Half the participants were randomly assigned a numbered lottery ticket,” Carolyn Dewar, Scott Keller, and Vik Malhotra write in CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest.
“The remaining half were given a blank ticket and a pen and asked to choose their own lottery number.”
What was the twist?
“Just before … continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations. On Friday, I share something about myself or what we are working on at PCI.
The Old Testament tells us: “Where there is no vision, the people perish.”
“Change requires a vibrant organizing image,” Robert E. Quinn writes in the The Deep Change Field Guide.… continue reading
1: This week in RiseWithDrew, we’ve explored the power of vision to galvanize an organization.
“Reframing the game doesn’t necessarily mean creating a vision that departs from a company’s heritage,” Carolyn Dewar, Scott Keller, and Vikram Malhotra write in their powerful book CEO Excellence: The Six Mindsets That Distinguish the Best Leaders from the Rest.
“Our research found,” the authors note, “that the best CEOs often … continue reading
1: It was the summer of 2012, and electronics retailer Best Buy was on the brink.
That year, the company would lose $1.7 billion.
Ouch
New CEO Hubert Joly was swimming with crocodiles: “Amazon and various technology companies were vertically integrating, service quality in stores had plummeted, trust in leadership was low, and the share price was dropping rapidly,” Carolyn Dewar, Scott Keller, and Vik Malhotra write in … continue reading
