1: Things aren’t going well between Oba and Mari.
They’re about to have a crucial conversation, one where the stakes are high, opinions differ, and emotions run strong.
Oba: “Mari, I was wondering if we could talk about what happened on Friday night—you know, when you got home late from work and went straight to our room?”
Mari: “Oh, you mean Friday night when you were sitting on the couch … continue reading
1: Tom was at a crossroads.
He was 55 years old and had worked at the same engineering company for 17 years.
“Throughout my career I’ve faced recurring interpersonal conflicts that resulted from frequent ‘blowups,'” Tom shares in Crucial Conversations: Tools for Talking When Stakes are High, by Joseph Grenny, Kerry Patterson, and their co-authors.
Tom took pride in getting things done, even if his approach damaged … continue reading
1: Imagine having a boss who regularly fails to keep commitments.
“How could you tell the boss you don’t trust him?” Joseph Grenny, Kerry Patterson, and their co-authors ask in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
“Surely there’s no way to say this without him becoming defensive, right?”
Maybe. Maybe not.
The solution is to find what the authors call a … continue reading
1: It’s Friday night.
Mari works as a project manager for a global supply chain company. Oba is a chef.
It’s been a tough year for the couple.
“A recession triggered a restructuring in Mari’s company, and she was asked to take on additional responsibilities while downsizing her team,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes … continue reading
1: Getting better at getting better is what RiseWithDrew is all about.
Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations.
At the end of each week, I’ve been sharing an idea from Tynan‘s book Superhuman by Habit about how to install specific, positive habits into your life.
So far, we’ve covered:
1: A 5,000 percent return.
“A few years back, we did a survey of some of our top clients to see what type of return on investment (ROI) they were getting from working with us,” Erik Peterson and Tim Riesterer write in their excellent book Conversations That Win the Complex Sale.
The results were impressive.
“The ROI was 5,000 percent,” the authors report. “That’s not a typo.”
Super exciting. … continue reading
First, picture an apple.
Easy to do.
Why?
“Because you’ve experienced apples with your senses,” Erik Peterson and Tim Riesterer write in their powerful book Conversations That Win the Complex Sale.
“You’ve probably done some combination of touching, tasting, seeing, and smelling an apple,” Erik and Tim note.
“You’ve even heard the crunching sound that an apple makes when you bite into it.”
An apple is concrete because you’ve … continue reading
1: The competition to host the 2016 Summer Olympics was down to the final four cities: Chicago, Madrid, Tokyo, and Rio de Janeiro.
How much was winning the games worth, according to a Credit Suisse study?
The answer: ten billion dollars.
“Three of the cities had reason to be optimistic,” Erik Peterson and Tim Riesterer write in their book Conversations That Win the Complex Sale.
“Chicago had President Obama … continue reading
1: What happens to your brain when you connect with someone or something bigger than yourself?
In moments like this, you experience “presence,” Daniel Coyle writes in his book Flourish: The Art of Building Meaning, Joy, and Fulfillment.
Lisa Miller, a psychologist at Columbia University, has spent years studying what happens in the brain during these deeper connections.
In one study, she tracked brain changes in twenty-seven people … continue reading
1: You and your friends are at a karaoke bar on a Friday night.
The moment has arrived. It’s your turn to hit the stage and grab the mic.
Picture yourself saying, “I’m excited.”
Will you sing better if instead you say “I’m nervous”?
2: “Many people would probably say no, because we presume that singing ability is a stable skill, dependent on factors like experience, interest, and practice,” Daniel … continue reading
