1: As the pilots stepped into the cockpit, 440 passengers were preparing to board the eight-hour flight from Singapore to Sydney.
“Even before Captain Richard Champion de Crespigny stepped on board Qantas Flight 32, he was drilling his crew in the mental models he expected them to use,” Charles Duhigg writes in Smarter Faster Better..
Richard is a blunt Australian, “a cross between Crocodile Dundee and General Patton,” … continue reading
1: “All of the machines hooked up to the child showed that her vitals were within normal ranges,” Charles Duhigg writes in Smarter Faster Better.
The nurse looking after the baby in the NICU, or neonatal intensive care unit, didn’t seem worried.
But to Darlene, something seemed off.
She alerted the attending doctor, who then ordered several tests.
“When the labs came back, they showed that the baby was … continue reading
1: Jack Welch returned from his trip to Japan in 1993 on fire about the power of stretch goals.
As GE’s CEO, the story of the Japanese bullet train inspired him to rethink his approach to goal-setting, according to Charles Duhigg in Smarter Faster Better.
Within six months, every GE division had a stretch goal.
But there was a catch.
Jack and the division leaders didn’t always agree on … continue reading
1: “It was the late 1980s and GE was the second most valuable company in America,” Charles Duhigg writes in Smarter Faster Better: The Transformative Power of Real Productivity.
“GE manufactured everything from lightbulbs to jet engines, refrigerators to railway cars,” Charles notes.
It was a massive enterprise employing more than 220,000 people.
The company’s leaders thought their formal goal-setting system was one of the keys to their success.… continue reading
1: Sleeping as long as you want?
Waking up without an alarm clock?
This may sound like being on vacation, Tynan writes in his book Superhuman by Habit.
By making good sleep a habit, however, it can become an important part of your everyday life.
The benefits of good sleep are immense:
“Being alert and … continue reading
1: There are often tense moments at the beginning of a Crucial Conversation.
The stakes are high, opinions vary, and emotions can get intense.
“Others are scanning your every facial tic or leg crossing for evidence of your intentions,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations
“Do you mean them harm? Are you out to get them?” they are … continue reading
1: Some people are total jerks.
“Deep down and all the way through,” write Joseph Grenny, Kerry Patterson, and their co-authors in their classic book Crucial Conversations.
Yep.
“But let’s be honest. Have you ever lost your temper?” the authors ask.
“Yelled at someone in the heat of the moment?
“Interrupted someone when you just couldn’t take it anymore?
“Used your power (as a parent, boss, or … continue reading
1: Consider this.
Has there ever been a time when you received really tough feedback from someone, and you didn’t become defensive?
“Instead, you absorbed the feedback. You reflected on it. You allowed it to influence you,” Joseph Grenny, Kerry Patterson, and their co-authors write in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
What was it about that situation that helped you … continue reading
1: What is a crucial conversation?
The stakes are high, opinions differ, and emotions run strong, write Joseph Grenny, Kerry Patterson, and their co-authors in their classic book Crucial Conversations: Tools for Talking When Stakes are High.
The challenge is that it’s not always obvious when a conversation shifts from routine or harmless to crucial.
“When stakes get high, you get so caught up in what you’re … continue reading
1: Of all the potential habits to focus on, “health habits are some of my favorites to work on because they have extraordinarily high payoffs,” Tynan writes in Superhuman by Habit.
“Rather than improve just one area of your life,” he notes, “they tend to really transfer well to other areas.”
This is sometimes called a “keystone habit: One habit that leads to positive changes in other parts of … continue reading
