1: Back in 1991, Amy Edmondson, a first-year Harvard PhD student, began visiting two Boston hospital wards.
She was studying organizational behavior and was “on the prowl for a dissertation topic,” Charles Duhigg writes in Smarter Faster Better: The Transformative Power of Real Productivity.
Her idea was that good teamwork would reduce medical mistakes. That “the units with the strongest sense of teamwork,” Charles notes, “would have the … continue reading