Stephen Covey’s concept of empathic listening involves many of the topics we’ve explored the past several weeks. We began with Brene Brown’s insight that empathy…

What is the difference between empathy and sympathy? Professor Brené Brown tells us it is the difference between “feeling for” and “feeling with.” Feeling sorry…

“Who is responsible for the mediocre performance of so many of our institutions?” Robert Greenleaf asks in The Servant as Leader. His answer is surprising. “Not…