1: The thing about Laura?

“She never complains.” Will Guidara writes in his terrific book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.

Will was about to assume the General Manager role at Eleven Madison Park (also known as EMP). This New York City fine-dining restaurant was part of legendary restaurateur Danny Meyer‘s Union Square Hospitality Group. 

One “should never waste an opportunity … continue reading

1: The generals of the First World War were “educated as cadets in the age of the cavalry charges,” David Brooks writes in his book How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen.

As a result, the models of warfare they knew were appropriate for the era of horses and rifles.

“But decades later, after they had become generals,” David notes, “they … continue reading

1: Getting better at getting better is what RiseWithDrew is all about.

Monday through Thursday, we explore ideas from authors, thought leaders, and exemplary organizations. On Friday, I share something about myself or what we are working on at PCI.

This week we’ve been exploring ideas and lessons around becoming a better negotiator from Chris Voss, the FBI’s lead hostage negotiator, and his book Never Split the Difference… continue reading

1: “Before speaking, I take a breath and ask myself one question: Is it worth it?”

That was the question Marshall Goldsmith’s client asked himself. As chief operating officer of a multi-billion dollar company, “his goal was to become a better listener and be perceived as a more open-minded boss,” Marshall Goldsmith writes in What Got You Here Won’t Get You There.  

“I learned that 50 percent of what … continue reading

We’ve prepared for and held our annual planning session with our leadership team.  

We’ve articulated our long-term vision and agreed upon our HOT, our Huge, Outrageous Target.  

We’ve outlined our roadmap for the year ahead.

Now what?

Step one “is calling a company-wide meeting and sending an all-company recap video from the CEO,” Mark Moses and his co-authors write in Making Big Happen: Applying The Make Big Happen System … continue reading