1: You notice that your generally high-performing assistant regularly shows up late to meetings.

When you bring up your concern, he looks genuinely upset.

Now what?

A common mistake is downplaying your feedback by saying, “You know it’s really not that big a deal.”

A smarter approach comes from Joseph Grenny, Kerry Patterson, and their co-authors in their classic book Crucial Conversations: Tools for Talking When Stakes are … continue reading