New York state began requiring hospitals to post death rates from coronary artery bypass surgeries.  

Over the next four years, deaths from heart surgery fell 41%, Laszlo Bock recounts in his book Work Rules! about his time as Google’s Chief People Operations Officer.

Making performance transparent transformed patient outcomes.  

Transparency also transforms business outcomes.  At Google, the “default setting” is sharing all information with all Googlers.  That’s the starting point.  … continue reading

If we want to transform our teams or our organizations, improving our hiring practices is the single best way to do it, writes longtime Google Chief People Operations Officer Laszlo Bock.

It takes will and patience.  But it works.

Google intentionally front loads their investment in people by focusing on hiring right.  Period.  Hard stop.

Yesterday we looked at how Google spends money up front to identify and hire … continue reading

In his book, Work Rules! Laszlo Bock, Google’s longtime head of People Operations, lists the decisions managers at Google cannot make unilaterally:

Whom to hire

Whom to fire

How someone’s performance is rated

How much to increase someone’s salary or give a bonus or stock grant

Who wins awards for great management

Whom to promote

When code is of sufficient quality to be incorporated into the Google code base

Final … continue reading