New York state began requiring hospitals to post death rates from coronary artery bypass surgeries.
Over the next four years, deaths from heart surgery fell 41%, Laszlo Bock recounts in his book Work Rules! about his time as Google’s Chief People Operations Officer.
Making performance transparent transformed patient outcomes.
Transparency also transforms business outcomes. At Google, the “default setting” is sharing all information with all Googlers. That’s the starting point. … continue reading